Reference

How picks25 Handles Your Personal Information

This Privacy Policy covers what data picks25 collects when you open an account, make a deposit via PayPal, Venmo, or Play+, and use our casino lobby — and exactly what we do with it.

Account Data TransparencyPayPal & Venmo Payment PrivacyState-Eligible Access OnlyYour Right to Request DataSecure Data Handling
picks25 How picks25 Handles Your Personal Information
DATA PRACTICES

How We Protect and Manage Your Information

picks25 applies industry-standard SSL encryption to all data transmitted between your device and our servers. Your account wallet — whether funded through PayPal, Venmo, or a Play+ prepaid card — is protected by multi-factor authentication at login. We do not share your personal data with advertisers. Any third-party service providers we use, such as identity verification partners, are contractually bound to handle your data only for the purpose we specify.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby performs on mobile. You can manage cookie preferences through your browser settings at any time.
Account Security Multi-factor authentication is available on your account. We recommend enabling it so that login from a new device requires a one-time code sent to your registered phone number.
Data Retention We keep your account data for the period required by applicable state law. After account closure, personal records are archived and then deleted on the schedule that state rules require.
Your Correction Rights If any detail on your account — name, address, or contact information — is inaccurate, you can request a correction through live chat or the Privacy Request form in your account dashboard.
PRIVACY CONTACT

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, our support team can walk you through the process. Response times vary, but we treat data requests as a priority. Players in New York and other eligible states can reach us through any of the channels below.

Team online

Live Chat

Start a chat session from the account menu. Our team can open a data request ticket on your behalf and confirm next steps within the same session.

Email Support

Send your privacy request to our support address found in the account help section. Include your registered email so we can verify your identity before processing.

Account Help Center

The Help Center in your account dashboard has a Privacy Request form. Submit it directly from your logged-in session for the fastest processing path.

Common Questions About Your Data at picks25

The questions below cover what we collect, how long we keep it, and what you can ask us to do with it. If your question is not here, open a chat from your account menu and our team will help.

We collect your name, date of birth, address, government-issued ID details, and contact information. This is used to verify your identity and confirm you are in an eligible state.

No. When you pay via PayPal or Venmo, those processors send us a transaction confirmation only. We do not store your PayPal login credentials or Venmo account number on our servers.

Submit a Privacy Request through the Help Center in your account dashboard or contact us by email. We verify your identity first, then send you a summary of the data categories we hold.

We do not sell your personal data to advertisers or data brokers. Third-party service providers we work with are bound by contract to use your data only for the specific task we assign.

We retain records for the period required by applicable state law following account closure. After that period, personal data is deleted from active systems on the schedule those rules specify.

Yes. Use the Privacy Request form in your account dashboard or start a live chat session. Confirm your identity and we will update the record and notify you when the change is complete.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.