Reference

What Our Legal Terms Cover

picks25 is available where state law permits online casino and sportsbook activity — your access is determined by the laws of your state, not a blanket national rule.

State-Based AccessAccount TermsPrivacy PolicyData RightsCookie Controls
picks25 What Our Legal Terms Cover
GET IN TOUCH

Contact Our Policy and Account Team

Your first option for any legal or policy question is live chat, accessible from the header on every page of picks25. For formal requests under data-privacy law — asking for a copy of your data, requesting a correction, or asking for deletion — use the support email address listed on our Contact page. Account changes tied to your linked payment methods, like updating your PayPal or swapping to a Play+ prepaid card, are handled directly through your account wallet rather than through the legal team.

Live Chat Start a chat from any page on picks25. Our agents handle account-level policy questions, data access requests, and terms clarifications directly in the chat window.
Email Support Send formal data requests — including account closure, data deletion, or terms disputes — to our support email. We process these as priority tickets and confirm receipt promptly.
Account Settings Privacy preferences and linked payment methods like PayPal or Venmo can be updated from your account settings page without contacting the legal team at all.
DATA AND SECURITY

How We Handle and Protect Your Data

picks25 handles your personal data in line with applicable US privacy law and the commitments in our published Privacy Policy. Data collected at registration and during identity verification — a requirement under state gaming regulations — is stored securely and used only for account management, compliance reporting, and payment processing. We do not share it with third-party marketers. If a security event occurs that affects your account, we follow the disclosure obligations set by state law. The full list of data categories we collect is detailed in the Privacy Policy linked in the site footer.

Data Retention

We keep your account data only as long as required by law or for the active life of your account. After closure, non-essential data is removed per our retention schedule.

Cookie Controls

Functional cookies keep the platform running correctly. Analytics and preference cookies are optional — adjust non-essential cookie settings through your browser or our cookie preference panel.

Account Security

Your account is protected by password authentication and identity verification steps. Adding a payment method like Play+ or Venmo requires a confirmation step before any funds move.

Your Data Rights

Under applicable privacy law, you can request access to the data we hold, ask us to correct it, or request deletion. Contact support to submit any of these requests.

Policy and Data Questions Answered

The questions below cover the legal topics we hear about most — state access, data rights, cookie controls, and how to raise a formal request with our team. If your situation is not addressed here, live chat is the fastest path to a clear answer. For questions about your PayPal, Venmo, or Play+ transaction history tied to your account, our support team can pull up the relevant records. Formal data requests should come through the support email address on our Contact page.

Access depends on your state's laws governing online casino and sportsbook activity. At registration, we confirm your state of residence and eligibility before your account is activated.

We collect your name, address, date of birth, and a government-issued ID for identity verification. Payment method details for PayPal, Venmo, or Play+ are added when you link a method.

Start a live chat or send a message via the support email on our Contact page. We confirm receipt and process your formal data access request in line with applicable privacy law.

Yes. Submit a deletion request through live chat or support email. Some records are kept as required by state law, but non-essential data is removed after your account closes.

Our Terms of Service include a formal dispute process. Contact support to open a dispute, and we will handle it according to the resolution procedures outlined in the current terms.

Functional cookies are required for login and page navigation. Analytics and preference cookies are optional — you can update those settings through your browser or our cookie panel anytime.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.